Automate Your Warranty Returns
You made returns easy for your team and for your shoppers. Why should warranties be any different?
The customer’s address is entered to ensure the warranty return goes to the correct location.
Let your shoppers choose which product(s) to submit their warranty claim for – if eligible.
Capture primary and secondary warranty return reasons along with photos of the warranty-covered item.
Resolve your customer’s warranty claim in accordance with your warranty policy.
Warranty claims with out-of-stock or discounted products can be given a warranty replacement option.
Let your shoppers review their warranty claim request before hitting submit.
Provide instructions so customers know how to get their warranty item back to your team and make sure they have a return label.
Once the item is received back at the warehouse, your team can inspect the item, scan the return, and mark the disposition.
Learn WHY warranty claims are happening so you can make improvements to products and processes.
Reduce the number of warranty claims based on data-driven decisions:
- Uncover product sourcing issues with materials and manufacturers
- Isolate product failures and batch issues based on location or time frame
- Build customer trust through proactive warranty recall outreach
- Empower your product engineers
Ditch the forms – automate your manual warranty returns.
Manually handling warranty requests ends here. Save hundreds of hours and stop copying and pasting warranty support tickets into a spreadsheet. Let shoppers initiate a warranty return on their own and automate what you need to free up time.
Accept & automate warranty returns from anywhere.
Want shoppers to register their third-party products with you? No problem. List all the places you want to accept warranties from and grow your marketing lists.
Learn why shoppers are submitting warranty claims.
The number one reason shoppers submit a warranty claim is because of damage and defects. Use warranty return data to improve products, enhance shipping, and fight back against warranty returns.